Primarev · AI-first customer operations

Answer. Call. Message. Reward.

Four AI products that run your customer conversations end to end — review responses in any language, voice campaigns at scale, WhatsApp & email journeys, and loyalty that closes the loop.

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98%  automation in production 12+  languages answered 8.1h  avg. review response
Products · 04

One capsule system, four products.

The same geometry runs through everything we build: listen to the customer signal, respond in your voice, and measure what changed.

01 · Review automation

AI Review Response Management

Every review on Google and the OTAs — Booking.com, MakeMyTrip, Goibibo, Trip.com and more — detected, understood, and answered in the guest's own language, in your brand voice, with a human approving anything sensitive. Live today across multi-property hospitality.

Custom OTA & Google integration AI reply generation Sentiment detection Multilingual support Human-in-the-loop Staff mention recognition Guest name extraction Brand voice configuration Response variety engine Reputation analytics Multi-property dashboard Escalation & alert rules PMS / CRM integration
Primarev overview dashboard with brand health score and KPIs
A Russian guest review with an AI reply drafted in Russian
Approval queue where managers approve replies before publishing
Sentiment by department analytics
02 · Voice AI campaigns

Voice AI, outbound and inbound

Natural-sounding AI callers that run entire campaigns — dialing out or answering in — and log every outcome. Built for the calls your team never gets to.

Voice-based marketing campaigns Recruitment automation Custom onboarding experiences Nudges & reminders Compliance notifications
Voice AI campaigns dashboard with live call transcript in Hindi
Voice campaigns dashboard — live call, Hindi detected, WhatsApp handoff
03 · WhatsApp & email AI

WhatsApp & Email journeys

Personalised conversations on the channels your customers actually open — onboarding, nudges, and reminders that read like they were written for one person, because they were.

Custom onboarding on WhatsApp Nudges & reminders AI-personalised email flows
Onboarding journey builder with WhatsApp conversation preview
Journey builder — Day 0 to Day 7 across voice, WhatsApp and email, with live chat preview
04 · Reward platform

Reward Program Platform

The loop-closer: earn rules, redemptions, and gamified mechanics that turn one-time customers into repeat ones — reconciled to the last point.

Reward engine Redemption module Gamification Reconciliation
Rewards program dashboard with tiers, redemptions and reconciliation
Member mobile wallet with points balance, streaks and redemptions
Industries · 11

Wherever reviews decide revenue.

The playbook — aggregate reviews → AI-assisted responses → sentiment dashboard — works in any category that is multi-location, review-sensitive, and discovered on platforms.

Integrations · by geography

Plugged into your market's platforms.

Everywhere as baseline: Google Business Profile (official reply API), Facebook, TripAdvisor, Trustpilot — then the platforms that matter locally.

Hospitality OTAs beyond the globals (Booking.com, Expedia, Agoda, Airbnb, TripAdvisor, Google covered): India — MakeMyTrip, Goibibo, Yatra, Cleartrip, EaseMyTrip, ixigo, OYO · GCC — Almosafer, Tajawal, Wego, Rehlat, Musafir, Gathern, Almatar, Trip.com · SEA — Agoda, Traveloka, Trip.com, Klook, RedDoorz · USA — Expedia group, Priceline, HotelTonight, Kayak · Europe — Booking.com, HRS, Trivago, lastminute.com, eDreams, HolidayCheck, Hostelworld.

Contact

Tell us what you're running.

Share your platforms and markets — we'll come back within a day with what Primarev would automate first, and what it would cost.

Goes to milind@primarev.com